1. General provisions
These General Terms and Conditions govern the relationship between the users of the online store Vamirox and the company ALPHA CARE, headquartered in the Republic of Greece, hereinafter referred to as the “Merchant”.
By using the website, the user accepts and agrees to these terms.
2. Subject
The online store provides users with the opportunity to purchase the offered products through the internet platform.
3. Registration and orders
3.1. The user may place an order with or without registration.
3.2. When providing data, the user is responsible for its accuracy.
3.3. After placing an order, the customer receives confirmation by email or phone.
3.4. The Merchant reserves the right to refuse an order in case of:
- Incomplete or incorrect information
- Lack of availability
- Suspicion of abuse
4. Prices and payment
4.1. All prices are in euros (€) and include VAT unless otherwise stated.
4.2. Delivery costs are displayed during checkout.
4.3. Available payment methods:
- Cash on delivery
- Online payment (if available)
5. Delivery
5.1. Deliveries are carried out through courier companies to the specified address or office.
5.2. The delivery period is indicative and depends on availability and the courier.
5.3. The Merchant is not responsible for delays caused by the courier.
6. Right of withdrawal
6.1. The customer has the right to withdraw from the purchase within 14 days of receiving the product.
6.2. The product must be in its original condition, without signs of use.
6.3. Return costs are borne by the customer, except in case of defect.
6.4. The amount is refunded after receipt and inspection.
7. Complaints
7.1. In case of defect, the customer has the right to:
- Replacement
- Repair
- Refund
7.2. Complaints are submitted through the contact form.
8. Liability
8.1. The Merchant is not responsible for:
- Improper use of the products
- Individual reactions
- Inaccuracies caused by suppliers
8.2. The information does not replace medical consultation.
9. Intellectual property
All texts, images, and materials on the website are protected and may not be used without permission.
10. Personal data protection
The processing of personal data is carried out in accordance with the Privacy Policy.
11. Changes
The Merchant may change the terms at any time. The new terms enter into force after publication.
12. Contact
For questions and complaints, customers may use the contact form or the email provided on the website.