1. Delivery
The Vamirox online store, operated by ALPHA CARE, headquartered in the Republic of Greece, delivers within the territory of Bulgaria through the courier company Econt.
1.1 Delivery methods
Deliveries are carried out:
- To an Econt office
- To the customer’s address
When placing an order, the customer can choose the preferred delivery method.
1.2 Delivery time
The usual delivery time is from 1 to 3 business days from order confirmation.
During busy periods or holidays, the delivery time may be extended.
1.3 Delivery cost
The delivery cost is calculated automatically at checkout according to Econt’s tariffs.
Free delivery may be available during certain promotions or under specific conditions.
1.4 Order confirmation
All orders are confirmed by phone or email.
The Merchant reserves the right to refuse shipment in case of:
- Incomplete or incorrect information
- Inability to contact the customer
- Suspicion of abuse
1.5 Inspection and testing
Upon delivery, the customer has the right to inspect the product before payment, in accordance with Econt’s terms.
2. Payment
Payment is made via:
- Cash on delivery
- Other methods, if available on the website
3. Returns and withdrawal
3.1 Right of withdrawal
The customer has the right to withdraw from the purchase within 14 days from the date of receipt, without providing a reason.
3.2 Return conditions
To be accepted:
- The product must be in its original packaging
- It must not show signs of use
- It must be accompanied by all documents
The Merchant reserves the right to refuse returns if the product integrity is violated or the product has been used.
3.3 Return costs
Return shipping costs are borne by the customer, except in case of:
- Defective product
- Incorrectly delivered product
4. Return procedure
To return a product:
- Contact us through the contact form or email.
- You will receive return instructions via Econt.
- Send the product by courier.
- After inspection, you will receive a refund.
5. Refunds
The amount will be refunded within up to 14 days after receiving the returned product.
Refunds are made via:
- Bank transfer
- Another agreed method
6. Complaints
In case of a defective product, the customer has the right to:
- Replacement
- Refund
- Repair
A complaint can be submitted through the contact form.
7. Contact
For questions regarding delivery or returns, you can contact us through the contact details provided on the website.